Operations Manager

GENERAL DESCRIPTION

The Operations Manager oversees day-to-day operations at the Children's Science Center Lab including supervision of guest services, staff, interns and volunteers, and special event coordination. The Manager ensures the delivery of safe, fun, and quality hands-on educational experiences for hundreds of family visitors each week.

SPECIFIC JOB RESPONSIBILITIES (Part Time or Full Time Available)

▪ Supervise and coach floor staff, interns, and volunteers, coordinating with the Education and Operations management team.

▪ Work with Education and Operations management team to schedule and allocate staff resources.

▪ Oversee processing of reservations, pre-event coordination, and post event customer feedback for birthday parties and other events at the Lab.

▪ Manage daily opening and closing procedures to safe-guard cash and other organization assets at the Lab.

▪ Ensure daily communications within team at opening and closing to ensure smooth day-to-day operations.

▪ Maintain facility, galleries, and signage to highest standards of safety, cleanliness, quality and overall appearance, ensuring team follows change management policies and procedures.

▪ Develop and deliver regular training for staff on policies, procedures, as well as best practices in guest services, program delivery, and audience engagement.

▪ Work with Senior Manager of Operations to develop and retain a high-performing staff to meet operating objectives and uphold Children’s Science Center core values.

▪ Document and implement procedures to ensure quality and safety in day-to-day operations.

▪ Regularly review guest feedback and take necessary steps to continuously improve guest experiences at the Children’s Science Center and ensure those experiences are safe, friendly, fun, and meaningful.

▪ Work closely with volunteer coordinator to ensure volunteer resources are available to support operations.

▪ Work closely with intern program coordinator to train and develop youth interns.

▪ Implement and maintain point-of-sale systems that support and improve visitor experiences and simplify work processes.

▪ Support special projects, programs, events and other duties as needed.

▪ Other duties as assigned

QUALIFICATIONS AND CHARACTERISTICS

REQUIRED QUALIFICATIONS

▪ 3-4 years in a customer service-driven consumer-facing business, non-profit, or museum.

▪ 1-2 years of experience in overseeing operations and staff.

▪ Experience with cash management and revenue and expense reporting.

▪ Bachelor’s, Associate’s degree, or degree in process preferred.

▪ Successful completion of a criminal background check.

IDEAL PROFESSIONAL CHARACTERISTICS

▪ Demonstrated success managing people and operations.

▪ Ability to develop and motivate a team while creating a positive work environment.

▪ Demonstrated ability to operate efficiently, resourcefully and within budget.

▪ Strong attention to detail as needed for safety, reporting, maintenance, and general operations.

▪ Solid written and verbal communication skills.

▪ Strong understanding of audio, visual, and computer systems technologies.

IDEAL PERSONAL CHARACTERISTICS

▪ A passionate advocate for hands-on STEM learning, committed to the Center mission and vision.

▪ An enthusiastic, energetic leader and motivator of diverse employee and volunteer teams.

▪ Particularly engaging in working with the public, including children, ages 2 through 15.

▪ In addition to English, ability to speak Spanish and/or other languages.

▪ Emotionally mature, with a sense of humor to maintain balance and perspective