Salesforce Senior Administrator

Department: Operations – Information Technology

Reports to: Director, Information Technology

Supervises: None

FLSA Status: Exempt

Employment Status: Full-Time

Location: Nationwide, Washington DC metropolitan area preferred

Application Deadline: September 3, 2024

Overview

The Land Trust Alliance is the voice of the land trust community. As the national leader in policy, standards, and education, we work passionately to support land trusts across America so they can save more land and better serve their communities. 

Our natural places and working lands are a lifeline to clean air, water, food, and good health. These lands also bring us together, inspire us and provide opportunities to recreate and recharge. The land trust community is a crucial component in this equation. With important places under continual threat, land trusts need access to the best tools, information, and policy advocates. Armed with a diverse network and valuable resources, the Alliance is the land trust community’s source for the knowledge and capabilities they need to reach their goals. From tax and funding policies on Capitol Hill to innovative ideas, partnerships, and initiatives, we ensure our land trust members can always be heard and achieve more.

The Alliance is seeking to elevate land conservation as a priority nationwide. We envision a reenergized, more relevant conservation movement in which land trusts join with partners that have not traditionally identified as conservation organizations, including from the for-profit sector, around our shared interest of protecting special places.

Summary Description

The Salesforce Senior Administrator responsible for providing effective and efficient design, implementation, customization, and maintenance of the Alliance’s Salesforce instance that includes: Nonprofit Success Pack (NPSP), Marketing Cloud, and Fonteva; along with integrations with multiple other business platforms.  

Collaborating closely with Alliance staff, you will be a key voice as the Alliance works to adopt new and expand existing capabilities built on the Salesforce platform.  You will partner with business teams and external partners to develop, implement, and maintain technical solutions that drive efficiency and improve user experience. 

The ideal candidate should demonstrate experience in similar roles maintaining seamless access to a community of users across multiple applications and databases. The candidate must have a proven record of positive collaboration with others, especially stakeholders, developers, business analysts, quality assurance analysts, and project managers.

Specific Responsibilities

• Salesforce System Administration

1. Ensure seamless operation and high user satisfaction by managing the daily functions of Salesforce NPSP, Fonteva MemberNation, and Marketing Cloud platforms.
2. Address inquiries from end users, resolve Salesforce cases, and troubleshoot integration issues and platform errors.
3. Identify and rectify platform errors, working closely with vendor representatives and internal support teams.
4. Design, configure, and customize the Alliance’s Salesforce instance to support business processes and workflows effectively.
5. Develop and maintain custom objects, fields, workflows, validation rules, process builder flows, and other Salesforce configurations.
6. Implement and manage Salesforce integrations with third-party applications and systems.
7. Proactively identify opportunities for process improvement and automation within Salesforce.
8. Stay updated on Salesforce releases and new features, evaluating their potential impact and implementing relevant enhancements.
9. Partner with the Director, IT and business teams in the evaluation and implementation of new Salesforce features and functionalities to enhance system capabilities.

• End user training & communication

1. Craft comprehensive training materials, including documents and videos, to educate end users on platform functionalities.
2. Provide training and support to users on report creation, dashboard navigation, and data visualization best practices.
3. Create informative internal communications regarding upcoming platform changes and their advantages.

• Reporting and Data Analytics & Governance

1. Generate and analyze reports to track platform engagement and pinpoint areas requiring attention.
2. Collaborate with stakeholders to understand reporting requirements and deliver customized solutions that meet their needs.
3. Design and develop reports and dashboards to provide actionable insights into key performance metrics, sales trends, and business analytics.
4. Optimize report performance and data accuracy through efficient data modeling and query optimization techniques.
5. Establish and enforce data governance policies to ensure data integrity and compliance.

• Contribute to internal company initiatives and commit to personal improvement and continuous learning objectives.
• Flexibility to accommodate irregular work hours as part of system support and response needs are an expectation and requirement for this role.

Required Competencies

• Experience in the following Salesforce areas: Platform/Ecosystem, Data Modeling, Community Cloud, Lightning Flow, Apex, Lightning, NPSP Analytics, Integration
• Experience with Netsuite and Fonteva MemberNation
• Familiarity with iMIS CRM 
• An understanding of SQL, R, Python, and HTML scripting.
• Strong communication, analytical and time management skills
• Experience working with Agile frameworks 
• Excellent written and verbal communication skills.
• Excellent technical documentation skills 
• Demonstrated ability to interface effectively and collaborate with peers and management to develop and support solutions. 
• Demonstrated critical thinking skills; ability to analyze information and make sound decisions accurately
• A solid commitment to high-quality work, customer service, and high productivity 
• A high degree of initiative and independent judgment 
• The ability to work under pressure and handle multiple tasks at one time 

Qualifications

Bachelor’s degree in Computer Science or related field required. A reasonable combination of education and experience will be considered.

• 3+ years of IT and/or business design related experience strongly preferred
• 5+ years Salesforce.com administration, declarative configuration and maintenance experience highly desired.
• Preferred Salesforce Certifications: 

1. Administrator
2. Advanced Administrator
3. Salesforce Marketing Cloud Administrator 
4. Platform App Builder
5. Platform Developer I

Compensation

The nationwide salary range for this position $90,000 – $100,000. Actual salary will be commensurate with the skills, years of experience, physical location, and unique background and qualifications of the candidate. 

The Land Trust Alliance offers a comprehensive benefits package that includes, but is not limited to, medical, dental, vision and other health coverage; life and disability insurance; paid time off including vacation, sick and multiple holidays and 403(b) retirement benefits.

Application

Please apply to this position on the following link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=98821&clientkey=CF3ADEB4BF06BDCD626EF14936C1FEE5. If the electronic application is not an option, applications will be accepted by mail to Human Resources, Land Trust Alliance, 1250 H St, NW, Suite 600, Washington, DC 20005.

The Land Trust Alliance’s mission is to save the places people need and love by strengthening land conservation across America.  The Land Trust Alliance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.