Operations Manager

Manage and coordinate the operations of

Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day

operations, ensuring and improving the performance, productivity, and

efficiency of organizational operations. 

• Maintains and improves operational excellence of Community Kitchen, Inc.
• Coordinate, manage
• and monitor the day-to-day operations in the organization.
• Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff and volunteers, and mission of CKI.
• Order, control and periodically spot check inventory; work with Kitchen Manager to maintain inventory levels.
• Act as liaison with vendors, community, donors, and volunteers.  Provides tours, presentations, and other info about CKI to interested persons and groups.
• Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)

Best Practices -

• Improve processes and policies in support of organizational goals.
• Formulate and implement organizational policies and procedures.  Monitor adherence to rules, regulations, and procedures.
• Provide supporting documentation for grant writing/reporting and research purposes, monitor
• Manage GiftWorks and QuickBooks
• Work with the accountant to get monthly financial reports
• Maintain donor records in GiftWorks

Human Resources -

• Supervise staff.
• Monitor and evaluate organization staff and volunteers. 
• Delegate tasks and accountabilities.
• Establish work schedules.
• Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
• Conduct appropriate training for volunteers.
• Conduct outreach initiatives to expand volunteerism in support of agency programs
• May be required to work to resolve employee relations issues with staff in absence of the
• CEO.  Report all employee relations issues to CEO.
• Provide strategic input - liaison with top management. Assist in the development of strategic
• plans for operational activity. Implement and manage operational plans.
• Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
• Inform President/CEO of pertinent issues and challenges.
• Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
• Investigate agency complaints and incidents.
• De-escalate and manage difficult clients.
• Act as back-up to administrative staff and President/CEO when necessary.

Prepare reports as specified by the President/CEO.

Other duties as assigned.

English is required.

 Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with Quicken and donor database software desired.