Family Resource Center Employment Case Manager II

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

Click here for more details about our benefits program.

Job Summary

The NH Family Resource Center (FRC) provides high quality programming to serve families living in Seattle promoting systems navigation and family health and wellness. 

The FRC Employment Case Manager will report to the Family Connections Supervisor. They will join our highly motivated and creative FRC team in providing programs spanning a wide array of topics, including, and not limited to, employment services to underserved communities of color

In addition, the Family Resource Center (FRC) Employment Case Manager is the key lead in our Ready to Work(RTW) program. The goal of RTW is to support immigrants and refugees to gain English language skills while attaining stable jobs. This position will work closely with our partner, Literacy Source, who will provide the English Language classes. At the same time, The Employment Case Manager will provide guidance in attaining employment. Other duties in this partnership includes publicizing FRC and RTW programs to recruit participants and clients while developing and/or maintaining relationships with partners, peer agencies, volunteers, community members and other stakeholders.

Responsibilities

FRC Program Coordination (40%)

• Build strong relationships with the underserved communities in Seattle as an FRC team member.
• Coordinate outreach to learn of communities’ needs.
• Develop and implement relevant FRC group programs and events.
• Develop promotional materials to reach targeted community members with diverse languages and literacy abilities.
• Provide 1:1 assistance and conduct warm referrals to services within NH and with external partners in a timely manner.
• Develop and maintain relationships with program partners, including other community-based organizations, government agencies and private vendors, by networking and attending meetings.
• Recruit and manage volunteers by offering consistent and quality support.
• Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems and procedures, or participating on team workgroups.
• Work with staff from other Neighborhood House programs to coordinate services and cross train on connecting working families with available resources.
• Work effectively in communicating and coordinating recruitment and on-going services with main partner agency, to ensure unified efforts.

RTW Employment Services (50%)

• Determine client eligibility for employment services and track participant activities and achievements.
• Provide job development, placement and retention services to clients to assist with their job match.
• Mediate, problem-solve and coordinate individual services for clients.
• Assist clients with creating resumes and filling out online job applications.
• Obtain and utilize appropriate assessment and testing tools to determine student skills and needs to target instruction when necessary.
• Be an active partner with our main partner, Literacy Source and the other regional members of the RTW consortium to coordinate employment services and ESL goals.

Administrative Duties (10%)

• Maintain accurate and complete records in a timely manner
• Complete enrollments promptly
• Work within NH and with partners adhere to unique sets of data collection and maintenance.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• AA Degree in Human Services or related field, or equivalent combination of education, training and experience.
• 2 years of experience working with youth and/or families in employment services, social work, human services, or any combination that provides equivalent preparation.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Demonstrated understanding of local ethnic communities, labor market, local employer base, social services and education institutions in King County.
• Ability to work with limited supervision and considerable self-direction.
• Ability to excel in highly visible, highly public settings.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice.
• Willingness to comply with the established agency performance standards, which includes productivity/personal responsibility, customer service-orientation, embracing a team player orientation, entrepreneurial, and maintaining a professional demeanor.
• Proficient with Microsoft Office software.
• Must have reliable, independent transportation for traveling between job sites.
• Candidates must be able to work a flexible work schedule, including some weekends or evenings, as necessary.

Desired Qualifications

• Selection can be based on, but not limited to, bi-lingual ability in Somali, Oromo, Tigrinya, Spanish and/or Vietnamese.

Required Credentials

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 2 weeks of hire).

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People and Culture at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.